Shipping policy

At CAVERNHSHOP, we are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy carefully to understand how we process and deliver your purchases.

Order Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed, shipped, or delivered on Sundays or public holidays.
  • During high order volumes, festive seasons, or promotional sales, processing times may be slightly delayed.

Shipping Time

Estimated delivery times may vary depending on your location:

  • Within India: 3–7 business days
  • Remote or rural areas: 5–10 business days
  • International shipping (if available): 7–21 business days

Please note that delivery timelines are estimates and may be affected by courier delays, weather conditions, or unforeseen circumstances.

Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery location and order weight/value.
  • We may offer free shipping on selected products or above a certain order value, as displayed on our website.
  • Any applicable shipping fee will be clearly shown before you complete your purchase.

Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email/SMS/WhatsApp message with your tracking details.
  • You can track your order using the tracking link provided in the confirmation message.

Incorrect Address / Failed Delivery

Please ensure that your shipping address and contact details are correct at checkout.

CAVERNHSHOP is not responsible for:

  • Delays caused by incorrect or incomplete shipping addresses
  • Failed delivery attempts due to customer unavailability
  • Orders returned by courier due to incorrect information

If an order is returned to us due to incorrect address details, additional re-shipping charges may apply.

Cash on Delivery (COD) Orders

  • COD orders may be not be available to Avoid fake and Wrong Orders

Delayed or Lost Shipments

While we work with trusted courier partners, delays can occasionally happen.

If your order is significantly delayed or appears lost in transit, please contact us at:

Email: [me.cavernshop@gmail.com]
Store Name: CAVERNHSHOP

We will coordinate with the courier partner and assist you in resolving the issue as quickly as possible.

Damaged Package on Delivery

If you receive a package that appears damaged or tampered with:

  • Please do not accept the package if possible
  • Take clear photos/videos of the package
  • Contact us immediately within 24 hours of delivery

This will help us investigate and provide a suitable resolution.